Will your data be secure? When purchasing our policy online, all information is sent through…

Will your data be secure?

When purchasing our policy online, all information is sent through a secure connection. We use your data only for fulfilment of the insurance contract. For more information, go to our section on Data protection.

Will quarantine costs be covered by the foreign health insurance?

Quarantine costs are not covered by the foreign health insurance. Quarantine is often prescribed as a precautionary measure. This is not a medically necessary treatment. If you fall ill with the coronavirus during quarantine, the treatment is of course insured.

Why are so many people interested in exploring the Schengen countries?

Exploring the Schengen Zone and its natural and architectural beauties is in the to do lists of many people from all around the world. You can visit it too; all you have to do is get yourself a Schengen Visa.

What is the most important step you need to take when you receive the ETIAS visa?

It is crucial to firstly go in the first state that you have stated in your ETIAS application, and after that you can travel to the other Schengen states. Make sure to take the steps granted by the ETIAS authorization.

What is the 3-D Secure procedure?

If you pay by credit card, we use the 3-D Secure procedure. It provides additional security for your credit card transactions and reduces the risk of fraud due to card misuse. You first enter your credit card number. A connection will then be established with the card issuer so that you can confirm your identity, for example by entering a code. If the authentication was successful, the credit card payment is executed. The 3-D Secure procedure should not be confused with your credit card’s check number (CVC). In order to use the 3-D Secure procedure, you must register with your bank/credit company, which usually takes a few days.

What can you do in the event of an emergency?

Try to stay calm even in difficult situations. Look for the right contact for help. Call us, explain what happened, listen and don’t hang up until your contact on the phone asks you to. Do you require police, rescue or firefighting services? Call the emergency number of the country you are in. Emergency number in Europe: 112 Emergency number in the USA and Canada: 911 You will find other emergency numbers online, for example at https://en.wikipedia.org/wiki/Emergency_telephone_number#Emergency_numbers.

What can you do if you have booked flights and accommodation in your destination country that you’re not able to cancel?

Does my PROVISIT insurance cover the expenses? No, travel expenses are not covered by the international health insurance. We recommend: Contact your hotel or airline to clarify whether a goodwill arrangement (rebooking or cancellation) is possible.

What can you do if your government recommends that you return to your homecountry?

Are travel expenses covered by the insurance? No, travel costs are not covered by the foreign health insurance. We recommend: Contact your travel company to clarify whether, for example, the airline will offer you a goodwill arrangement (free rebooking or cancelation of your trip).